The Beat Goes “Awn” and “Awn”
CASE STUDY
Sun-faded, weather-beaten, and just plain old- the awnings on a client’s storefront facility were desperately in need of replacement. The client was concerned that the faded awning would not lend itself to a successful color match for the replacement specifications. Since the client was located across the country from the facility and would not be able to approve the material match in person, they would have to rely on photos to review the color choices. Resicom needed to be able to solve the challenge of not only replacing the awnings, but providing a level of communication that empowered the client to make the best decision given the options.
Scope
The scope of work needed to execute the project includes:
- Retail client wants their storefront awning replaced because it is sun- faded and worn.
- Client does not possess original specifications of awning material or color, only brand name.
- Client wants before and after photos to confirm the replacement awning matches the original taking into account that the original color is faded.
Challenges
The constraints of the project include:
- Client does not have a spec for the awning, so exact color cannot easily be sourced.
- Awning is faded from the sun so attempting to color match from the original is difficult.
- Client wants to confirm the color matches before we put the new awning up, but are located across the country from where the job is being completed.
Solution
Resicom understood that clear communication with the client would be critical to the project’s success. Resicom would have to create solutions on how to source the exact awning replacement to alleviate the client’s dilemma.
Our solution to this project included:
- Technicians are dispatched to assess the awning, and transport it to an awning company to determine brand and possible color match.
- Since color is faded, color match is confirmed on the underside of the unfaded material.
- Replacement awning is ordered along with swatch of sample fabric of new material for fabric detail confirmation.
- When product arrives, technicians take photos of the underside of the awning (in the sun) compared to the new awning (in the same light/sun) to demonstrate match.
- Photos and material swatch are sent to the client for approval.
- After client reviews photo comparisons and fabric and approves color, technician returns for installation at facility.
- Before and after photos are taken showing the installation and how the new awning looks in the sun and photos are sent to the client
Summary
Resicom was able to alleviate the client’s aggravation from having to determine the awning specification and contacting various awning manufacturers. By assuming responsibility to source and send samples of the material, Resicom helped return normalcy to the client’s busy schedule. Resicom leveraged our communication skills to provide information to the client who was thousands of miles away from the job site. This enabled the client to be confident that the awning would look exactly as planned before work began.
