Stronger Connections The potential of a team lies in its ability to work together cohesively. A less informed, less skilled team often beats a more informed, more skilled one that does not coordinate well. Just because you have the talent doesn’t mean you will win. Companies sell products and/or services. If we look at the […]
Standing Corrected With all of the mistakes and misunderstandings that happen every day, it’s pretty easy to spot the endearing trait of great leadership. Witnessing humility in action just seems to put me at ease. Seeing someone step into a situation and stand corrected takes great courage and a certain kind of humbleness. I respect […]
A Pit Bull, a Child, and a Moment of Clarity A couple of times a year I have those “Aha” moments that help me pivot from the frustrating track that defines insanity. Its funny how when there is an elephant in the room, if it sits still and quiet long enough, people will forget that it […]
Demerits, Notions, and Avoiding Comprehension Building great managers and future leaders of a growing service business is all about teaching people to create and celebrate progress, to find the smart paths through alienation, and make it simpler for the next guy. Think about it – how would you define the performance of a manager that […]
Learning doesn’t happen without failure. Keeping our minds open through our experiences, new and old, allows us to learn through our experience. The other day I found myself at the crossroad of getting something done with constructive or destructive feedback. Mind you I am a firm believer that both types of feedback are needed – some habits […]
“How do you want to see this?” This question is like a key artifact – its very important and even more rare. Much like finding that key relic, understanding how someone needs to see something can unlock the invisible force that prevents the dots from being connected. The other day I had a conversation with […]
I am finally back from my road trip. I spent a lot of focused time thinking about two things – our clients’ needs and our strategy to meet them. The following words are reshaping the way our company is structured. Connect every activity to how it impacts our client’s experience. Know our strategy. Our company […]
“A personal choice to rise above one’s circumstance and demonstrate the ownership necessary for achieving desired results – to see it, own it, solve it, and do it” – Connors, Smith & Hickman in The Oz Principle. Bad joke tellers know the entire joke inside and out. They have everything they need to succeed – […]
This week I am going to share a bit about feedback. I’ve written a lot about it from the point of view of the feedback provider. I’ve written in a way to help the provider provide the difficult and necessary feedback. The other side of finding success with feedback involves how well the recipient is […]
What is best or right, is often overlooked by what is convenient. One of my pet peeves is finding myself revisiting the same challenges over and over. My mantra is “Tomorrow’s challenges better be different than today’s”. I’ve been receiving a lot of feedback to remind people about prior messages and encourage discussions about them. This […]
I am a car novice. My skills with cars are limited to driving them. I cannot tell if I need a tune-up, oil change, maybe I can tell with an alignment, but thats about it. My guess is this is true of more and more drivers. Changing car oil at home used to be much […]
Can you believe we are in the homestretch of summer? Time is moving so fast! This week I will share a few of Thomas Watson’s quips that will hopefully make you laugh, think a bit, and put your ideas to work. It’s really about raising your game. Hopefully Tom’s tips will help. He was known […]
It’s amazing how much you have to do with what happens to you. Reading about or noticing ways to make a difference – do you seize them? Do you help others find their way, their success? There are limits to folks flying solo. T ogether E ach A ccomplishes M ore. Do you go looking for […]
“It’s kind of fun to do the impossible.” Walt Disney sure had it right. Overcoming naysayers and the limits of what has been done gives me that kind of joy that is personal, satisfies the fire in my belly, and shared with the very few others that were there during the quest. Walt Disney created […]
I hope you all had a great holiday week. I was able to use the time to recharge with my family. I hope you all were able to spend the time exactly the way you wanted. This week I am writing about infrastructure and its importance to staying relevant through growth. I am sharing it […]
“Enquiring Minds Want to Know”. The mindless information shared through tabloids is great for entertainment. Its a terrible place to go for facts. When people put a spin on information in tabloids, we know not to trust it. Why is it so present in the business world? Maybe its because seasoned spinsters have the ability […]
This weekend we were able to celebrate a holiday remembering the men and women who died while serving our country. American history is full of gallantry and come-togetherness that would seem to defy all odds. I am not sure I would have the mustard required to do what was required of those doing their duty. […]
The internal battle between pride and truth often ends in a way that a sound mind wishes was different. Today I am expanding on “Are your actions justified or are you justifying your actions”. Too many times clear evidence is disregarded and learning is lost, keeping these people ignorant. This is a very real risk, […]
There is an interesting phenomenon I’ve noticed about the zoom lens on a camera – the better one feels about the way they look, the more comfortable they are with its use. Much like the lens of a camera, a mirror of our behavior can be just as intimidating. Today I am going to share […]
For this week’s message I am sharing a couple of items for you to consider to shed the mindset or habits that make success elusive. So much is discussed about what to do to be a great leader, I thought I’d have a little fun and share what not to do. So I took our […]
I know of a few ways to overcome difficult situations – get stronger, smarter, or more lucky. The luck part we cannot specifically control, but like Thomas Jefferson said “I’m a greater believer in luck, and I find the harder I work the more I have of it”. We get better through our diverse and adverse […]
Building something great can be hard work, full of set backs and false starts. As you all can see, I’ve been literally driven to the point of pulling out my hair – I’ve starting in the front, working my way back. I cannot afford much more of this, as the supply of this precious natural […]
At first, intentionally enduring adversity may seem a bit unconventional. Who in their right mind wants to experience unnecessary stress? If we look more closely, though, many parts of our society do this everyday, and we are often impressed by their achievements. Lets look at sports teams. They practice the fundamentals, game situations, and build […]
The company’s goal of becoming other people’s favorite client/vendor/employer continues to be a guide for our processes. Coupling this with mutual respect for one another has prompted great improvements already, and these successes are creating the momentum we need to carry us further. Our potential continues to grow and many opportunities are being unlocked. Many […]
The way we approach transitions directly correlates to how well they unfold. Resicom is evolving from success to the company that sets the trend. To make this transition, our options must change from the easily identifiable “right” and “wrong” options into dilemmas – choosing between “great” and “great” options. There are many connections between how strong […]
Psychologists tell us besides death, divorce and a few other events, moving is one of the most stressful events we can go through. Now imagine you are the manager of a high profile franchise and you need to move your headquarters temporarily (or even permanently) all while you have to stay open for business. Can […]
Want to know the trait that can increase business? Its a human trait that even animals display. Its empathy. Whether you are dealing with customers, technicians, family members, acquaintances, friends or associates, empathy is a trait that can make human bonds strong and make life worth living. It will behoove us to harness empathy to […]
When success is not defined and perfection is the default, anxiety rises and performance falls. Pursuit of perfection rarely feels good. Perfection is very expensive, and most people are unwilling to pay for something to be perfect. Also, it is subjective… By defining success at the onset, with constraints of time/money/etc, we make it objective – […]