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Finding New Homes for Nemo

CASE STUDY

Excuse me?  Resicom removes fish tanks?  ::  How can leveraging business structure assist in offbeat projects?

Project Summary

A client’s design team created a comprehensive scope of work to update their current restaurant decor.  A central focus of the rollout outlined the removal of existing salt water fish tanks at multiple locations.  Relinquishing the tropical appearance was a dramatic change, and the client was concerned about the impact the renovation would have on its loyal clients.  By removing the tanks and making the necessary repairs to swiftly return the facility to normal, Resicom was able to restore the location to usual operations without disruption.



Scope

The scope of work needed to execute the project includes:


  1. Have live fish removed and relocated prior to crew’s arrival.
  2. Dispose of the old fish tank and palapa.
  3. Replace floor tile, stained concrete, damaged dry wall, replace stained chair rail, skip trowel and repaint the walls.


Challenges & Solutions

The constraints of the project that were overcome included:


  1. Locations are distributed in multiple locations.
    • Resicom coordinated with District Managers so that project runs could be grouped together by region.
  2. Live fish need to be removed and relocated prior to project start.
    • While scheduling project runs, exact start date are coordinated so that the aquarium company can transport live fish before crew arrives onsite.
  3. Demolition work can not take place during normal business hours.
    • Resicom schedules after-hours/overnight crews to minimize disruption to staff and guests, while discretely removing fish tanks.
  4. The damaged tile needed replacement was discontinued years ago.
    • Project management researches numerous tile vendors to match discontinued product and offer options to client.
    • Product is ordered for delivery before project begins.
  5. Area surrounding fish tanks is in various states of disrepair.
    • Stained concrete is replaced.
    • Stained chair rail wood is replaced.
  6. The combined required drying time for the concrete, tile, painted walls, stained chair rail is considerable.
    • An installation strategy is developed to accommodate the drying time for thin set, tile grout, skip trowel compound, chair rail stain and varnish and the wall that was painted.
    • A combination of materials with different drying times, is utilized so that technicians could complete the necessary repair tasks in under 2 nights.


Summary

With so many customers sad to see Nemo go, restoring normalcy also meant operating with a certain level of discretion.  Aside from the emotional element, sourcing materials and scheduling within the allotted time added to the complication.  However, because Resicom is able to leverage our business structure, we can successfully manage and execute projects regardless of how unusual specifications may seemingly appear.  Approaching with a team effort of trained technicians and detail-oriented project management, we were able to deliver a turn 2 night project into 1 night- along with the disclaimer “no fish were hurt in the process”.

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