How do you respond with quick thinking solutions and resources when a car crashes through a storefront?
A national client who relies on Resicom for routine maintenance and exterior painting called us with a critical facility emergency. At one of the client’s retail locations, a car had driven right into front of their building, causing tremendous damage to the structure. The store facility was now exposed to the elements, with the merchandise left unprotected. The client needed Resicom to react expeditiously so that the store would be sealed, with the facility ready to reopen and resume business in only a few days.
The scope of work needed to execute this project included:
- An emergency crew had to be immediately assembled for briefing of project logistics, and to arrive onsite no later than that evening.
- Crew had to acquire a cargo van to acquire and deliver all the proper material and tools.
- Crew needed to remove, replace and dispose of damaged metal panels on storefront exterior.
- Entire storefront needed to be repainted since the new panels are not the correct color.
- All project execution had to be completed by 10 a.m. the following morning.
Challenges & Solutions
The constraints of the project that were overcome included:
- At 8 am technicians had already been assigned jobs and were on the road.
- The operations department reacted quickly to identify which two technicians are best suited for this particular job.
- Currently running projects are reorganized with additional manpower reallocated so that project delivery is not sacrificed.
- The metal siding that is needed can only be sourced from Dallas, Texas.
- Our local technician in Dallas picks up the material and drives it to the project site to expedite turnaround.
- The paint that is needed for the storefront is only available in St. Louis, MO.
- The storefront paint was picked up by the crew while in transit to the project location in Little Rock, AR.
- All company cargo vans were currently assigned to other projects.
- The travel department acquired a cargo van for two days from a rental company.
At Resicom we understand the frustrations that a client may experience from emergency situations. We understand that the execution of projects often requires quick thinking, and flexible, creative options to offer the best possible solution to our client. Taking the initiative to find innovative solutions, particularly in emergency situations, is what we strive to do so that our client can get back to normal with their facility re-opening as planned.