Retail atmospherics is a combination of sensory experiences and psychological affects that the customer intakes while immersed in the retailer’s environment. Origin: The term was coined by Philip Kotler in the Journal of Retailing, to describe the “conscious designing of space to create certain effects in buyers”, or in more detail, “the effort to design […]
Retailers are seeing a growing demand for their brands worldwide. With this tremendous opportunity comes a handful of frustrating obstacles – communication barriers, difficulty in visibility, and time zone differences. These present a new set of problems for national facility managers. It should be normal for a retailer to be serviced the same, anywhere in […]
PRSM LIVE is bringing together members in their own neighborhoods. Next month, August 18th, members will be able to network and discuss key industry trends and issues over lunch. Guest speaker Justin Doak will provide the keynote presentation -Navigating Industry Sustainable Benchmarks. Resicom is both attending and sponsoring the Chicago development program. This hometown event is an ideal […]
Stay Tuned… When televisions are being used for marketing display purposes, how does a facility give clients the hook up?
TVs aren’t just for sports bars anymore. Televisions at retailers and restaurants have become more prevalent for marketing display purposes. A client wanted to change their current menu board visuals with 52”inch LCD televisions connected to the company intranet. updated daily from a remote location. The menu selection could then be updated daily from a […]
The Boss is Coming! When a CEO only gives 48 hours notice of an inspection visit, how can a facility restore normal to damaged displays and fixtures before he arrives?
It’s normal that when someone plans a visit, we tidy up to make a favorable impression. When the person visiting is a CEO, additional effort to make everything sparkle happens PDQ! A retail client requested an emergency job to refresh the high gloss bamboo finish on all display fixtures and wall bays for a last […]
Boredom at work is just as bad as being overworked. Productivity, quality of work, and mindset all suffer when challenges are too minuscule or are unattainable. It could be normal for work to be challenging with goals that can be accomplished. How can you help others stay engaged by giving them challenging goals that are […]
It should be normal for people to end their workday knowing how they performed. It gives them the consistent feedback that reinforces the right activity, while giving the supervisor the ability to have objective performance discussions. I am in pursuit of having every position in our company be able to have this daily feedback. We […]
Humans have always pursued improved solutions to their problems. Think of the transformations we have experienced in transportation between 1900 and 1970. We witnessed the transformation from horse and rail transport, to automobile, then flight, and eventually rocket propelled space exploration. It could be normal to… take everyday challenges and opportunities, and create extraordinary solutions.
It could be normal for someone to understand how performance is measured. School and sports are great examples of this. The opportunity to review the results and ponder adjustments help us align our efforts with our desired outcomes. Be bold in the pursuit of what normal could be.
Which Resicom employee is showing off his legs in the March/April Restaurant Facility Business Magazine? Marathon runner and Resicom National Business Development Manager Marty Durkin participated in the “Fun Run” as part of this year’s national RFMA conference held in Dallas. Its doubtful that the runners expected to be running through snow in Texas! But […]
Resicom Solution Team Members traveled to Orlando this past weekend attend the national PRSM (Professional Retail Store Maintenance) conference. The April 18 – 20th conference provides an opportunity for top retailers and service providers to network, attend educational seminars and discuss industry trends while building progressive relationships. Resicom Executive VPs Rick Detres and Michael Fairclough will […]
CASE STUDY How can you coordinate and execute multiple bathroom remodels in numerous locations nationwide within a tight deadline? Project Overview A retail client slated bathroom remodels throughout their nationwide locations. Needing a quick turn around on a comprehensive scope and project completion, Resicom was ready to take on the challenge. Relying on our structure helped deliver […]
Case Study How do you respond with quick thinking solutions and resources when a car crashes through a storefront? Project Summary A national client who relies on Resicom for routine maintenance and exterior painting called us with a critical facility emergency. At one of the client’s retail locations, a car had driven right into front of […]
CASE STUDY When the very floor becomes a safety concern, how can emergency maintenance rapidly return a facility to normal? Project Summary A retailer discovered a high traffic area in the store were the wood floor was buckling prompting immediate on-demand maintenance. Normalcy at the facility was disrupted because of the possible tripping hazard that now […]
Why should a significant block of time be scheduled for quarterly strategic meetings when busy executives have so many other pressing responsibilities? Few phrases elicit as many groans in a company as the dreaded “Let’s schedule our quarterly meeting”. The most effective quarterly strategics should take place over the course of 1 to 2 […]
CASE STUDY Emergencies always happen at inopportune times, usually the time of occurrence dictating the sense of urgency. Upon preparing to start their business day, a retail client realized that an after-hours heavy leak had occurred during the night, and continued to create damage, originating from an unknown third party store above. Resicom was […]
CASE STUDY A clothing retailer with a AAA level store discovered mold in one of their fitting rooms and in part of the stockroom. Although the source of the leak was promptly identified and repaired, a mold remediation company was contracted to quarantine the problem areas, identify sections with dangerous contaminants, and remove. Resicom […]
CASE STUDY A national retailer had a flagship location was about 4 years old with an 80’ x 26’ marketing piece that needed to be updated. The design of this store did not take into consideration space needed to change the marketing pieces. We were hired in a consulting capacity and were then hired to […]
CASE STUDY A retailer introduced a new concept store. The initial roll-out was four stores, each of them high profile. Separate general contractors had been hired to build them. A problem developed at one location when the retailer wanted to institute their preventative maintenance program. When the client sent in their maintenance contractor to touch […]
CASE STUDY A retailer approached us with a challenge they had been dealing with for quite some time. The placement of merchandise tables throughout the store was very specific and not happenstance. Specific distances from walls and walkways are necessary to enhance the shopping experience, but the day-day operations of the stores would inevitably result […]
CASE STUDY A retailer had a unique flagship location in downtown of a major city and wanted to decorate it for the holidays. The store had a three story storefront visible on Chicago’s Magnificent Mile and the client wanted to draw attention to the store more dramatically than they had ever done before. Scope The […]
CASE STUDY A national retailer had heavy 8’x10′ marketing frames that held marketing materials that were changed quarterly. Each time these frames were removed to change the marketing media, the exposed wall surface above the frame was damaged and required repainting. We were brought in to develop a solution that would keep the the marketing […]
CASE STUDY A retail chain was replacing display nesting tables in all of their 130 stores from wood to metal and glass. The stores did not have the storage space to house the new and existing fixtures at the same time. Scope The scope of work needed to execute this project included: Verify which stores […]
CASE STUDY A retailer had a recolor project that needed to be completed in 135 of their stores across the country. The material specified by the visual department required three coats. The project needed to be completed within a firm ten day window. Scope The scope of work needed to execute this National Recolor Project […]
CASE STUDY A retailer has a structured schedule monthly preventive maintenance (PM) program in place that require up to six visit per year per location. The scope of work consist primary of carpentry, painting, and janitorial services. Scope The scope of work needed to meet this client’s needs includes: Visit and assess each store that […]