The needs of stores consistently exceed their budgetary constraints. This is a challenge most every facility manager faces. A skill that serves successful facility professionals well is the ability to discern what to fix and what not to fix.
Since all repairs are not created equally, a weighting system of importance or priority is needed. At the center of the decision making process is “What is the impact to the customer experience”. This provides a goal for the battle of what to repair, what not to repair, and what to delay. The outcome of this battle should be options that will make the biggest positive impact of each maintenance dollar.
How can you focus your discernment lens onto your customer’s experience?