Managers have it tough – they need to create and foster performance without destroying their team’s dedication when discipline is required. Keeping in mind that people behave rationally to their own unique realities can help us understand their behavior better.
Consider that people make decisions using their experience, desires, and fears. Since everyone’s are different, we define what is rational and irrational differently. Sure, some things are common in most people. But many decisions we are most critical of are when our experience, desires, and fears tell us the other person’s decision makes no sense.
How can we expand our understanding of a topic by better understanding the decision maker’s perspective?