How can you shut the door on a retrofit pain that is anything but normal when it comes to time and material constraints?
A retail client installed new metal doors to withstand the harsh winters of New York. However, upon completion of the installation, it was brought to the client’s attention that a particular ordinance in the East Village area prohibits metal doors to maintain historical appearance guidelines. All entryways needed to be swapped with wood framed doors by month’s end, or the client would have defaulted to the landlord contracting the installation company of his choice at the client’s expense. Resicom needed to devise an expeditious solution to alleviate the client’s frustration and shut the door on this particular pain.
The scope of work needed to execute the project includes:
- Complete entire project including sourcing material and installation within 5 days.
- Visit the site to measure doors, noting parking and accessibility for the area.
- Conduct reconnaissance in the area to determine selection of current door types being used.
- Present options to client and source materials with rush delivery.
- Schedule the appropriate crew to install the door during after hours.
Challenges & Solutions
The constraints of the project that were overcome included:
- The project was awarded on Monday, and the end of the month is in 5 days.
- We immediately sent our best surveyor to the site to get accurate measurements for the doors needed, and to note doors currently used in the area.
- Man power is redistributed in order to free our lead door technician.
- The style of door needed is only manufactured in Atlanta, Georgia and cannot be shipped within the time constraints.
- The doors were ordered immediately and scheduled for pick up in two days.
- Resicom flew our technician to Atlanta, Georgia. We then rented a cargo van enabling the assisting technician to pick up the doors personally and drive to New York.
- Lead installation technician flies directly to New York to conduct the installation.
At Resicom we understand frustrations clients experience managing facility maintenance. Returning normalcy often means taking the initiative to create options for clients, not complications. The time saved in the creative solution of having a technician personally deliver the materials rather than relying on shipping provided the necessary window needed to complete the installations. The extra time also provided a buffer in case of unpredictable December weather. Resicom’s purpose is to provide client’s peace of mind that their facility challenges are being managed smartly.